Terms of Service

Last Updated: 11/03/2025

Welcome to Roxana Pourali Skincare. By accessing or purchasing from our website www.roxanapouraliskincare.com, you agree to the following Terms of Service. Please read them carefully.

1. General Terms

• These Terms of Service apply to all users of the website, including but not limited to visitors, customers, and vendors.
• We reserve the right to modify or update these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Product Information & Disclaimer

• All products sold by Roxana Pourali Skincare are for external use only.
• Individual results may vary, and we do not guarantee specific outcomes from product use.
• If you have allergies, sensitive skin, or existing skin conditions, consult a dermatologist before using our products.
• We are not responsible for adverse reactions, misuse, or improper application of our products.

3. Orders & Payments

• All orders are subject to availability and confirmation of payment.
• We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or violations of our policies.
• Prices are subject to change at any time without notice.

4. No Refunds or Exchanges

• All sales are final. We do not accept returns, refunds, or exchanges.
• If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery at roxana@roxanapourali.com.au or 02 4625 5913 with photos for review.

5. Shipping & Delivery

• Shipping times are estimates and may vary due to factors beyond our control (e.g., postal delays, customs processing).
• We are not responsible for lost, stolen, or delayed packages once they have been shipped.
• Customers are responsible for providing accurate shipping information. Incorrect addresses may result in additional fees.

6. Intellectual Property

• All content on this website, including text, images, logos, and product formulations, is the intellectual property of Roxana Pourali Skincare and may not be copied, distributed, or used without permission.

7. Limitation of Liability

• Roxana Pourali Skincare is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.
• Our products are provided "as is" without warranties of any kind, express or implied.

8. Governing Law

• These Terms of Service are governed by the laws of New South Wales, Australia.
• Any disputes arising from the use of our website or products shall be resolved in the appropriate courts of this jurisdiction.

9. Contact Information

If you have any questions about these Terms of Service, please contact us at  roxana@roxanapourali.com.au or 02 4625 5913.

By using Roxana Pourali Skincare, you acknowledge that you have read, understood, and agreed to these terms.

Roxana Pourali Skincare
www.roxanapouraliskincare.com